Reliability simplified : going beyond quality to keep customers for life
Author(s)
Bibliographic Information
Reliability simplified : going beyond quality to keep customers for life
（Harrington's performance improvement series）
McGraw-Hill, c1999
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Note
Includes bibliographical references (p. 355-356) and index
Description and Table of Contents
Description
Examining the most frequently overlooked step in search for total customer satisfaction: reliabilty, this text provides a framework for understanding the methodologies that result in improved reliability.
by "Nielsen BookData"