Total organizational excellence : achieving world-class performance
著者
書誌事項
Total organizational excellence : achieving world-class performance
Butterworth-Heinemann, 1999
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注記
Bibliography: p. [261]-264
Includes index
内容説明・目次
内容説明
Organizational excellence must be integrated into the strategy of business through an understanding of the key business processes. This text leads through process analysis, self-assessment and benchmarking, to identifying the improvement opportunities for the organisation, including people development. Some of the material appearing in this work is derived from "Total Quality Management" by the same author, but it extends and reorganizes the principles derived from that around a new framework, in which people and culture, business process and benchmarking predominate. It is based on research and case study work at the University of Bradford European Centre for TQM, and is suitable for MBA students as well as practising managers.
目次
- A framework for total organizational excellence
- leadership, commitment and culture
- strategic planning
- quality and processes
- process analysis
- process documentation and systems
- self-assessment - gap analysis
- benchmarking
- defining improvement opportunities and prioritising
- people - and their development
- people - communications and training
- re-visioning and process re-design
- continuous improvement
- performance measurement and feedback.
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