Assessing service quality : satisfying the expectations of library customers

Author(s)

• Hernon, Peter
• Altman, Ellen

Bibliographic Information

Assessing service quality : satisfying the expectations of library customers

Peter Hernon and Ellen Altman

American Library Association, 1998

Note

Includes bibliographical references (p.231-237) and index

Details

• NCID: BA40341656
• ISBN:
  • 0838934897
• LCCN: 98008815
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chicago
• Pages/Volumes: xvii, 243 p.
• Size: 28 cm
• Classification:
  • LCC : Z711
  • DC21 : 025.5
• Subject Headings:
  • LCSH : Libraries and readers -- Evaluation
  • LCSH : Libraries and readers -- United States -- Evaluation