Assessing service quality : satisfying the expectations of library customers

著者

• Hernon, Peter
• Altman, Ellen

書誌事項

Assessing service quality : satisfying the expectations of library customers

Peter Hernon and Ellen Altman

American Library Association, 1998

注記

Includes bibliographical references (p.231-237) and index

• NII書誌ID(NCID): BA40341656
• ISBN:
  • 0838934897
• LCCN: 98008815
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago
• ページ数/冊数: xvii, 243 p.
• 大きさ: 28 cm
• 分類:
  • LCC : Z711
  • DC21 : 025.5
• 件名:
  • LCSH : Libraries and readers -- Evaluation
  • LCSH : Libraries and readers -- United States -- Evaluation