Finding the profit in customer satisfaction : translating best practices into bottom-line results

著者

• Barsky, Jonathan D.
• Fisher, George M.C.

書誌事項

Finding the profit in customer satisfaction : translating best practices into bottom-line results

Jonathan Barsky ; foreword by George M.C. Fisher

Contemporary Books, c1999

注記

Bibliography: p. 155

Includes index

内容説明・目次

内容説明

In order for businesses to stand out, customer satisfaction must be viewed as a knowledge sharing process. This book shows how to develop winning relationships with customers using inventive information, intensive strategies and scientific methods.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA40662310
• ISBN:
  • 0809228432
• LCCN: 98016209
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Lincolnwood, Ill.
• ページ数/冊数: xv, 160 p.
• 大きさ: 23 cm
• 分類:
  • NDC9 : 336.1
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services
  • LCSH : Customer relations