Total quality management blueprint
著者
書誌事項
Total quality management blueprint
（Business blueprints）
Blackwell Publishers, 1999
- : hbk
- : pbk
大学図書館所蔵 件 / 全14件
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注記
Includes bibliographical references and index
内容説明・目次
- 巻冊次
-
: pbk ISBN 9780631195771
内容説明
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
目次
List of Figures. List of Tables.
Preface.
Glossary of Terms.
1. Total Quality Management: An Introduction.
2. The Received Wisdom on Total Quality Management.
3. The Role of Management in Total Quality Management.
4. Business Process Management.
5. Quality Management Systems.
6. Quality Management Tools and Techniques.
7. Teams and Teamwork.
8. Assessment of Progress.
9. The Introduction of Total Quality Management.
10. Total Quality Management Summary.
Index.
- 巻冊次
-
: hbk ISBN 9780631216643
内容説明
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Combining theory and practice it adopts a balanced approach relevant to practising managers and students. "Total Quality Management Blueprint" explores key issues and cutting-edge tools and techniques in a simple and practical style. Drawing on case studies, industrial practice and empirical research, the text guides readers through the influence of quality management gurus, quality awards and self assessment, quality costing, quality management systems, teamwork, training, and business process management. Not only do both authors facilitate a thorough understanding of TQM, but Heather Bunney acts as a role model for aspiring female industrialists.
目次
Part I: Total Quality Management: An Introduction:1. Introduction.2. What is quality?3. Why is quality important?4. The evolution of quality management.5. Prevention versus detection.6. The key elements of TQM.7. What are the benefits of TQM?8. Summary.Part II: The Role of Management in Total Quality Management:9. Introduction.10. Why senior executives should get involved in TQM.11. What senior executives need to do about TQM.12. The role of middle managers.13. The role of first line management.14. Summary.Part III: Quality Costing:15. Introduction.16. Definition and categorisation.17. Collection.18. Type of costs.19. Reporting.20. Uses.21. Summary.Part IV: The Perceived Wisdom on TQM:22. Introduction.23. Crosby.24. Deming.25. Feigenbaum.26. Juran.27. Imai.28. Ishikawa.29. Shingo.30. Taguchi.31. Japanese style TQC.32. Summary.Part V: The Introduction of TQM:33. Introduction.34. The need for change.35. Approaches to TQM.36. The Introduction of TQM at Betz Dearborn.37. The Introduction of TQM at North West Water.38. Summary.Part VI: Assessment of Progress:39. Introduction.40. Award models.41. The self assessment process.42. Case study: speciality chemical manufacturing company.43. Case study: North West Water.44. Summary.Part VII: Quality Management Systems:45. Introduction.46. What is quality assurance?47. What is a quality system?48. The development of quality system standards.49. The ISO9000 series of standards: and overview.50. Implementation guidelines for the ISO9000 series of standards.51. Quality system assessment and registration.52. Benefits and limitations of the ISO9000 series of standards.53. Summary.Part VIII: Quality Management Tools and Techniques:54. Introduction.55. Benchmarking.56. Checklists.57. Departmental purpose analysis.58. Flow charts.59. Mistake proofing.60. Quality function deployment.61. Seven quality control tools.62. Seven management or planning tools.63. Statistical process control.64. Summary.Part IX: Teams and Teamwork:65. Introduction.66. The role of teams in improvement activities.67. Types of teams.68. Differences between teams.69. Commonalities between teams.70. Team competition.71. Guidelines for developing effective teams.72. Summary.Part X: Training for Quality:73. Introduction.74. Types of training.75. Case Study 1: Speciality Chemical Service Company.76. Case Study 2: North West Water.77. Summary.Part XI: Process Management:78. Introduction.79. Process management.80. Methodology.81. Process ownership.82. Strategic process thinking.83. Summary.Part XII: Total Quality Management: Summary:84. Introduction.85. The present.86. The future.
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