Emotional value : creating strong bonds with your customers

Author(s)

• Barlow, Janelle
• Maul, Dianna
• Edwardson, Michael

Bibliographic Information

Emotional value : creating strong bonds with your customers

Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson

Berrett-Koehler Publishers, c2000

Note

Includes bibliographical references and index.

Details

• NCID: BA4759457X
• ISBN:
  • 1576750795
• LCCN: 99086124
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco
• Pages/Volumes: xviii, 310 p.
• Size: 24 cm.
• Classification:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Customer services