12 ladders to world class performance : how your organization can compete with the best in the world
著者
書誌事項
12 ladders to world class performance : how your organization can compete with the best in the world
Kogan Page, 1999
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Twelve ladders to world class performance
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注記
"Institute of Directors."
内容説明・目次
内容説明
In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 "rungs" on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.
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