Managing the unexpected : assuring high performance in an age of complexity

Author(s)

• Weick, Karl E.
• Sutcliffe, Kathleen M.

Bibliographic Information

Managing the unexpected : assuring high performance in an age of complexity

Karl E. Weick, Kathleen M. Sutcliffe

（University of Michigan Business School management series）

Jossey-Bass, c2001

Note

Includes bibliographical references (p. 175-189) and index

Description and Table of Contents

Description

High reliability organizations (HROs) such as ER units in hospitals or firefighting units are designed to perform efficiently under extreme stress and pressure. Using HROs as the model for the 21st century organization, Karl Weick and Kathleen Sutcliffe show readers how to respond to unexpected challenges with flexibility rather than rigidity and to reduce the disruptive effects of change by using tools such as sensemaking, stress reduction, migrating decisions, and labeling. Introducing the powerful new concept of "mindfulness," the authors outline five qualities of the mindful organization and the organizational skills needed to achieve them. Each concept is clearly expressed in vivid case studies of organizations that demonstrate mindful practices in action. A Book in the University of Michigan Business School Series Voted Best HR Book of 2001 by HR.com

by "Nielsen BookData"

Details

• NCID: BA53635762
• ISBN:
  • 0787956279
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco
• Pages/Volumes: xvi, 200 p.
• Size: 24 cm
• Subject Headings:
  • LCSH : Crisis management
  • LCSH : Leader management
  • LCSH : Industrial management
• Parent Bibliography ID:
  • BA49176978