Human resource management in service work
著者
書誌事項
Human resource management in service work
（Management, work and organisations）
Palgrave, 2002
- : hbk
- : pbk
大学図書館所蔵 件 / 全17件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes bibliographical references (p. 205-228) and indexes
内容説明・目次
内容説明
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
目次
Service Work.- The New Service Management School.- Critical Perspectives on Service Work.- Service Work: The Customer-Oriented Bureaucracy.- Analysing Distinctive Types of Front Line Work.- Sales Work.- Empowerment on the Front Line?.- Managing Emotions.- Gendered Segregation and Disadvantage.- Trade Unions and Service Work.- Conclusion: Reconsidering Modern Times.- References.
「Nielsen BookData」 より