Healthcare performance measurement : systems design and evaluation
著者
書誌事項
Healthcare performance measurement : systems design and evaluation
ASQ Quality Press, c1999
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This text shows how to attack problems using fresh, innovative approaches. The authors stress that in order to find new solutions, the reader must think creatively and use all areas of knowledge. The book takes an interdisciplinary approach to creativity by drawing on disciplines other than normal management areas such as psychology, sociology, and engineering. It also draws upon such disciplines as physics, history, biology and chaos theory. The authors believe that by always using the same knowledge, one will continue to arrive at the same solution, but using different types of knowledge can lead to different insights and ultimately different solutions.
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