Managing intercultural conflict effectively
著者
書誌事項
Managing intercultural conflict effectively
(Communicating effectively in multicultural contexts, 6)
Sage Publications, c2001
- : cloth
- : pbk
大学図書館所蔵 全30件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references (p. 213-224) and index (p. 225-233)
内容説明・目次
内容説明
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
目次
About the Authors
List of Figures & Tables
Preface
1. Intercultural Conflict. An Introduction
Practical Reasons
Culture: A Learned Meaning System
Intercultural Conflict: Basic Assumptions
2. Intercultural Conflict. A Culture-Based Situational Model
A Culture-Based Situational Conflict Model: Primary Orientation Factors
Situational and Relationship Boundary Features
Intercultural Conflict Communication: Process Factors
Intercultural Conflict Competence: Four Criteria
Conclusion
3. Intercultural-Intimate Conflict in Personal Relationships
Intercultural -Intimate Conflict: Primary Factors
Intercultural -Intimate Conflict: Situational Features
Intercultural -Intimate Conflict: Process Factors
Intercultural -Intimate Conflict: Outcome Dimensions
Intercultural -Intimate Conflict: Practical Guidelines
4. Intercultural Conflict in Diverse Work Groups
What is a Group?
Sources of Conflict in a Culturally Diverse Group
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs
Intercultural Conflict in Diverse Work Groups: Practical Guidelines
5. Intercultural Conflict Between Managers and Employees in Organizations
Conflicts Between Managers and Employees
Primary Orientation Factors: A Model of Conflict Approaches
Conflicts in Multinational Organizations
Culturally Diverse Organizations in the United States
Intercultural Conflict Between Managers and Employees: Practical Guidelines
6. Managing Intercultural Conflict Competently
Knowledge Dimension
Mindfulness Dimension
Constructive Conflict Skills Dimension
Conclusions
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses
References
Index
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