Achieving impressive customer service : 7 strategies for the health care manager

Author(s)

• Leebov, Wendy
• Scott, Gail
• Olson, Lolma

Bibliographic Information

Achieving impressive customer service : 7 strategies for the health care manager

Wendy Leebov, Gail Scott, Lolma Olson

Jossey-Bass , AHA Press, c1998

• : pbk

Note

Includes index

Details

• NCID: BA59244713
• ISBN:
  • 0787955779
  • 1556482302
• LCCN: 97051922
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco,Chicago
• Pages/Volumes: xiv, 291 p.
• Size: 26 cm
• Classification:
  • LCC : RA971
  • DC21 : 362.1/068
• Subject Headings:
  • LCSH : Health services administration
  • LCSH : Patient satisfaction
  • LCSH : Consumer satisfaction