Achieving impressive customer service : 7 strategies for the health care manager

著者

書誌事項

Achieving impressive customer service : 7 strategies for the health care manager

Wendy Leebov, Gail Scott, Lolma Olson

Jossey-Bass , AHA Press, c1998

  • : pbk

大学図書館所蔵 件 / 全5件

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注記

Includes index

内容説明・目次

巻冊次

: pbk ISBN 9780787955779

内容説明

An AHA Press/Jossey-Bass Publication A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like: Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more!
巻冊次

ISBN 9781556482304

内容説明

A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like Establishing high standards of customer service Helping staff hear the voice of the customer Hiring customer service pros Helping staff cope better in a stressful atmosphere Reducing anxiety to increase satisfaction and more!

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