Total quality : management, organization, and strategy
著者
書誌事項
Total quality : management, organization, and strategy
Thomson/South-Western, c2003
3rd ed
- : pbk
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注記
Includes bibliographical references (p. 379-384) and index
内容説明・目次
内容説明
Not long ago total quality was just a buzzword. Today Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory.
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