Service delivery

著者

• Great Britain. Office of Government Commerce

書誌事項

Service delivery

Office of Government Commerce

（ITIL : managing IT services）

Stationery Office, 2001

タイトル別名

Best practice for service delivery

注記

Includes index

内容説明・目次

内容説明

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; IT service continuity management; availability management contingency planning and capacity management. Each component of service delivery is discussed separately in the book. The purpose of this text is to show the links and the principal relationships between all the service management and other infrastructure management processes. It is the sister publication to service support which was published in 2000.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA6099209X
• ISBN:
  • 0113300174
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: xvi, 376 p.
• 大きさ: 30 cm
• 分類:
  • DC21 : 004.068
• 件名:
  • LCSH : Computer networks -- Management
  • LCSH : Support services (Management)
  • LCSH : Information technology -- Management
• 親書誌ID:
  • BA60991745