The value profit chain : treat employees like customers and customers like employees

著者

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.

書誌事項

The value profit chain : treat employees like customers and customers like employees

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger

Free Press, c2003

• : [pbk.]

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA61115688
• ISBN:
  • 9780743225694
  • 9781476799988
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York ; London
• ページ数/冊数: xxii, 377 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12