The value profit chain : treat employees like customers and customers like employees

Author(s)

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.

Bibliographic Information

The value profit chain : treat employees like customers and customers like employees

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger

Free Press, c2003

• : [pbk.]

Note

Includes bibliographical references and index

Details

• NCID: BA61115688
• ISBN:
  • 9780743225694
  • 9781476799988
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York ; London
• Pages/Volumes: xxii, 377 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC21 : 658.8/12