レオナード・A・シュレシンジャー, チャールズ・F・キーファー, ポール・B・ブラウン著 ; 清水由貴子訳

阪急コミュニケーションズ 2013.8

Available at 26 libraries

ジェームス・L・ヘスケット, W・アール・サッサー, レオナード・A・シュレシンジャー著 ; 山本昭二, 小野譲司訳

日本経済新聞社 2004.12

Available at 120 libraries

Dena Votroubek作成 ; 小林喜一郎訳

慶應義塾大学ビジネス・スクール c2000

Available at 1 libraries

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger

Free Press c1997

Available at 31 libraries

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

Harvard Business School Press c1994, c1995 People service success 3

Videorecording (Videocassette)

Available at 5 libraries

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

Harvard Business School Press c1994, c1995 People service success 5

Videorecording (Videocassette)

Available at 6 libraries

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

Harvard Business School Press c1993, c1995 People service success 1

Videorecording (Videocassette)

Available at 6 libraries

Ardis Burst, Leonard Schlesinger

Sidgwick & Jackson 1988

pbk.

Available at 1 libraries

Leonard A. Schlesinger ... [et al.]

Lexington Books c1987

Available at 33 libraries

[edited by] Leonard A. Schlesinger, Robert G. Eccles, John J. Gabarro ; with the assistance of Thomas B. Lifson, James P. Ware

McGraw-Hill c1983 McGraw-Hill series in management

Available at 20 libraries