Customer relationship management : strategies and company-wide implementation, July 11-12, 2002, INSEAD, Fontainebleau, France
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Customer relationship management : strategies and company-wide implementation, July 11-12, 2002, INSEAD, Fontainebleau, France
(Report / Marketing Science Institute, no. 02-112 . Working paper series)
Marketing Science Institute, 2002
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"Conference summary" -- t.p