Competing in a service economy : how to create a competitive advantage through service development and innovation

著者

• Gustafsson, Anders
• Johnson, Michael D. (Michael David)

書誌事項

Competing in a service economy : how to create a competitive advantage through service development and innovation

Anders Gustafsson, Michael D. Johnson

（University of Michigan Business School management series）

Jossey-Bass, c2003

• : pbk.

注記

Includes bibliographical references (p. 173-181) and index

詳細情報

• NII書誌ID(NCID): BA62766262
• ISBN:
  • 0787961566
  • 9780470448212
• LCCN: 2002155591
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: San Francisco, Calif.
• ページ数/冊数: xv, 190 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services -- Management
  • LCSH : Service industries -- Technological innovations -- Management
  • LCSH : Competition
• 親書誌ID:
  • BA49176978