The complete guide to conflict resolution in the workplace
著者
書誌事項
The complete guide to conflict resolution in the workplace
AMACOM, American Management Association, c2002
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注記
Includes bibliographical references (p. 323-333) and index
内容説明・目次
内容説明
In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.
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