Bridging differences : effective intergroup communication

著者

書誌事項

Bridging differences : effective intergroup communication

William B. Gudykunst

Sage Publications, c2004

4th ed

  • : hardcover
  • : pbk

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注記

Includes bibliographical references (p. 375-414) and index

内容説明・目次

内容説明

The Fourth Edition of Bridging Differences: Effective Intergroup Communication builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. This new edition brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (e.g., cultures, ethnic groups, social classes). Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Author William B. Gudykunst has written this book from the perspective of "communicating with strangers" and addresses how factors related to our group memberships (e.g., inaccurate and unfavorable stereotypes of members of other cultures and ethnic groups) can cause us to misinterpret the messages we receive from members of those groups. New to the Fourth Edition: Expanded discussions of several topics such as changing intergroup expectations; cultural differences in attribution processes; cultural and ethnic differences in conflict; cultural differences in indirect messages; cultural differences in uncertainty management; empathy; ethnic and cultural identities; face and its relationship to conflict management; intergroup communication effectiveness; intergroup conflict; intergroup biases; negotiating means; perceptual processes; and prejudice New material has been added on civic engagement; community in public life; diversity and community; the content of stereotypes; communication in romantic relationships; cultural differences in effective communication; and theoretical explanations for prejudice Pedagogical features include end-of-chapter study questions, self-assessment questionnaires, open-ended questions to stimulate readers to think about their implicit theories, and written skill exercises to increase students' skill development Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.

目次

PREFACE 1. Communicating with Strangers An Overview of the Communication Process Managing Uncertainty and Anxiety Effective Communication Study Questions Applications Notes 2. Understanding Cultural Differences Culture Individualism-Collectivism Other Dimensions of Cultural Variability Cultural Identity Study Questions Applications Notes 3. Understanding Group Differences Social Identities Ethnicity and Ethnic Identity Identities Based on Gender, Disability, Age, and Social Class Study Questions Applications Notes 4. Having Expectations for Strangers The Nature of Expectations Stereotypes Intergroup Attitudes Changing Our Intergroup Expectations Study Questions Applications Notes 5. Attributing Meaning to Strangers' Behaviors The Perception Process The Attribution Process Culture and Attributions Personality Factors Influencing Our Attributions Improving the Accuracy of Our Attributions Study Questions Applications Notes 6. Exchanging Messages with Strangers The Nature of Language and Nonverbal Messages Cultural Differences in Language Usage Cultural Differences in Nonverbal Communication Language Usage in Communicating with Strangers Improving the Quality of Messages Exchanged with Strangers Study Questions Applications Notes 7. Being Perceived as Competent Communicators Defining Perceived Competence Motivation Knowledge Skills Study Questions Applications Notes 8. Managing Intergroup Conflict The Nature of Conflict Cultural and Ethnic Differences in Conflict Face Concerns Characteristics of Intergroup Conflict Managing Intergroup Conflict Study Questions Applications Notes 9. Developing Relationships with Strangers Similarities and Differences Across Groups Intergroup Relationships Intergroup Relationship Development Romantic Relationships Study Questions Applications Notes Notes Notes 10. Building Community with Strangers The Nature of Community Characteristics of Community Community and Public Life Civic Engagement Diversity and Community Ethical Issues in Building Community with Strangers Principles of Community Building Study Questions Applications Notes REFERENCES INDEX ABOUT THE AUTHOR

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