Information technology-enabled global customer service

書誌事項

Information technology-enabled global customer service

[edited by] Tapio Reponen

Idea Group Pub., c2003

  • : hardcover
  • : electronic

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

In the modern business environment, competitiveness calls for integrating the potential of information technology to well-functioning global logistics. This manual combines theoretical consideration and practical experiences in implementing new customer service models.

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