CiNii Books - Diagnosing organizations : methods, models, and processes

Click 'Additional Materials' for downloadable sample chapter Many managers and organizational leaders face shrinking budgets, growing competition, and changing organizational alliances and missions A bewildering array of new technologies and management techniques offer help in handling these challenges. To respond effectively and avoid wasting resources, decision makers need to diagnose organizational conditions, plan changes carefully, and apply appropriate technologies and management techniques. The Third Edition of the bestselling Diagnosing Organizations shows how consultants and applied researchers can help decision makers quickly and flexibly diagnose problems and challenges and decide how to deal with them. Key Features Models for framing diagnostic problems, identifying underlying conditions, and providing feedback Methods for gathering and analyzing diagnostic data Processes for working on a diagnosis with clients and other members of an organization This thoroughly revised edition can help practitioners of diagnosis directly address concerns that are critical to clients, rather than just provide feedback on current conditions and operations. In an authoritative, yet readable fashion author Michael I. Harrison presents updated treatments of the uses of diagnosis, evaluating organizational effectiveness, improving team performance, planning organization redesign projects, and assessing organization-environment relations and competitive strategy. Also treated are the politics of change management, professional dilemmas, and ethical issues confronting practitioners. Professors of research methods across the social sciences will find Diagnosing Organizations, Third Edition an invaluable text for their courses. The second edition was widely adopted in departments of Management, Public Health, Nursing, Education, Public Administration, Psychology, Criminal Justice, and many others.

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Preface 1. Diagnosis: Approaches and Methods Uses of Diagnosis Three Keys to Successful Diagnosis Diagnosis in Turbulent Times Conclusion and Plan of the Book Exercise 2. Open Systems Models Using the Open Systems Approach Gathering and Analyzing Data Assessing Effectiveness Assessing Feasibility of Change and Choosing Appropriate Interventions Exercises 3. Assessing Individual and Group Behavior Model for Diagnosing Individual and Group Behavior Action Model for Group Task Performance Diagnostic Methods and Procedures Exercises 4. System Fits and Organizational Politics Diagnosing System Fits Emergent Behavior and Culture Versus Official Mandates Assessing the Impacts of Fits and Gaps Power and Politics Exercises 5. Environmental Relations Guidelines for Diagnosis Diagnostic Methods Exercises 6. Challenges and Dilemmas of Diagnosis The Goals Dilemma The Politics Dilemma The Professionalism Dilemma Conclusion Conclusion Appendix A: General Orientation Interview Appendix B: Instruments for Diagnosis and Assessment Appendix C: A Guide to Diagnosing Behavior During Meetings Appendix D: Resources for Developing Expertise in Diagnosis References Index About the Author

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Diagnosing organizations : methods, models, and processes

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