One customer, divisible : linking customer insight to loyalty and advocacy behavior

著者

• Lowenstein, Michael W.

書誌事項

One customer, divisible : linking customer insight to loyalty and advocacy behavior

Michael W. Lowenstein

Thomson, c2005

• alk. paper

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA75722146
• ISBN:
  • 0324301294
• LCCN: 2005012411
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Mason, Ohio
• ページ数/冊数: xxiii, 214 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• 件名:
  • LCSH : Customer services
  • LCSH : Customer loyalty
  • LCSH : Customer relations