Human relations : interpersonal, job-oriented skills

著者

書誌事項

Human relations : interpersonal, job-oriented skills

Andrew J. DuBrin

Pearson Prentice Hall, c2007

9th ed

大学図書館所蔵 件 / 全1件

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注記

Includes bibliographical references (p. 339-348) and index

内容説明・目次

内容説明

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training. Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition. Today's work environment continues to demand more and more from workers. Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skills are just some of the area where students need guidance before entering the workplace. In this text, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic.

目次

Chapter 1 A Framework for Interpersonal Skill Development Chapter 2 Understanding Individual Differences Chapter 3 Interpersonal Communications Chapter 4 Developing Teamwork Skills Chapter 5 Group Problem Solving and Decision Making Chapter 6 Cross-Cultural Relations and Diversity Chapter 7 Resolving Conflicts with Others Chapter 8 Becoming and Effective Leader Chapter 9 Motivating Others Chapter 10 Helping Others Develop and Grow Chapter 11 Positive Political Skills Chapter 12 Customer Satisfactions Skills Chapter 13 Enhancing Ethical Behavior Chapter 14 Stress Management and Personal Productivity Chapter 15 Job Search and Career Management Skills Glossary References Index

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