Tourism
著者
書誌事項
Tourism
（Oxford English for careers）
Oxford University Press, 2006-2009
- 1. student's book
- 2. student's book
- 3. student's book
大学図書館所蔵 件 / 全21件
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1. student's book837.8||O9||1089234,
2. student's book837.8||O9||2095312, 3. student's book837.8||O9||3095313 -
1. student's book689||W36||10012016008861,
2. student's book689||W36||20012016008876 OPAC
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1. student's book830.78:W-36:10130560015,
2. student's book830.78:W-36:20130560017, 3. student's book830.78:W-36:30130560019 -
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注記
Vol. 1-3: student's book : 143 p. ; 28 cm
1. provision -- 2. encounters -- 3. management
内容説明・目次
- 巻冊次
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1. student's book ISBN 9780194551007
内容説明
Tourism is ideal for pre-work students, studying at pre-intermediate to upper-intermediate levels, who will need to use English in work situations.
Tourism is divided into three levels: Provision, Encounters, and Management. Each of these levels develops the vocabulary, language, and skills that students will need to communicate effectively with customers and colleagues, whether working in an administrative or managerial role.
目次
- 1. What is tourism?
- Facts and statistics about your country, job skills
- 2. World destinations
- Different destinations - different customers, favourite places
- 3. Tour operators
- The personal touch, tour operators in your country, package holidays
- 4. Tourist motivations
- Old and new tourism, reasons for travel, passenger survey, the changing face of tourism
- 5. Travel agencies
- Identifying needs, local travel agency evaluation, presenting a product, the sales process, the impact of the internet
- 6. Transport in tourism
- Exceeding expectations, transport in your country
- 7. Accommodation
- Local accommodation, taking reservations over the phone, unusual accommodation
- 8. Marketing and promotion
- Local tourism promotion, learning from customers, analysing product
- 9. The airline industry
- Carbon offset schemes, revolution in the skies, the air travel route map
- 10. Holidays with a difference
- Ability and suitability, cultural trips, cultural differences
- 11. Reservations and sales
- Putting on the pressure, taking a booking, handing over tickets
- 12. Airport departures
- Care and control, airport factfile, working in airports
- 巻冊次
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2. student's book ISBN 9780194551038
内容説明
Tourism is ideal for pre-work students, studying at pre-intermediate to upper-intermediate levels, who will need to use English in work situations. Tourism is divided into three levels: Provision, Encounters, and Management. Each of these levels develops the vocabulary, language, and skills that students will need to communicate effectively with customers and colleagues, whether working in an administrative or managerial role.
目次
- 1. Arrivals
- Cultural differences in greetings, points of arrival, greeting and introducing
- 2. A place to stay
- Welcoming guests, registration procedures, hotel services
- 3. Tourist information services
- Assessing customer types, tourist information centres, recommendations
- 4. Holiday rep
- Attitudes, tipping, resort representative, a welcoming talk
- 5. Eating out
- Food festivals, national dishes, food tourism, taking an order
- 6. Rural tourism
- Sensitivity to the environment, local people and rural tourism, information about the weather
- 7. Attractions and events
- Different cultures - different responses, describing a festival, bringing attractions to life
- 8. On tour
- Personal appearance, training, qualifications, tour guide to tour manager
- 9. Hotel entertainment
- Customers of all ages, working with kids, activities for different age groups
- 10. Specialized tourism
- Cross-cultural misunderstandings, special requests, disability access
- 11. Business travel
- Cultural awareness, business travel in your country, the needs of the business traveller
- 12. Checking out
- Quality standards, receptionist duties, solving problems, checking guests out
- 巻冊次
-
3. student's book ISBN 9780194551069
内容説明
Tourism is ideal for pre-work students, studying at pre-intermediate to upper-intermediate levels, who will need to use English in work situations.
Tourism is divided into three levels: Provision, Encounters, and Management. Each of these levels develops the vocabulary, language, and skills that students will need to communicate effectively with customers and colleagues, whether working in an administrative or managerial role.
目次
- 1. Tourism today
- Being managed and being a manager, the current state of tourism, challenges for tourism managers
- 2. NTOs
- Running meetings, assessing attributes of the UK, market research, national brand image
- 3. Managing tour operations
- Gaining the upper ground, developing a package for your area, a product development meeting
- 4. Hotel management
- Great places to work, major hotel corporations, success in the hotel trade
- 5. e-Travel
- Time management, online purchases of travel products, proactive marketing
- 6. Quality in tourism
- Giving and receiving feedback well, quality service programme, customer journey
- 7. The impacts of tourism
- How to behave in meetings, the impact of tourism in your area, global warming and tourism
- 8. Built attractions
- Built attractions in your country, theme park planning
- 9. Events management
- Teamwork, events management with tourism training courses, the job of events organiser
- 10. Sustainable tourism
- Dealing with difficult staff, ecotourism in your region, putting sustainability to work
- 11. Social tourism
- Planning a workshop, awareness access, opportunity, the benefits of holidays for young people
- 12. Tomorrow's tourism
- Security systems, an expert's view, scenario planning, presenting the future of tourism
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