World class applications of six sigma
著者
書誌事項
World class applications of six sigma
Elsevier/Butterworth-Heinemann, 2006
- タイトル別名
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World class applications of six sigma : real world examples of success
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.
目次
- Introduction to Six Sigma
- Background to theory and philosophy
- PART 1: Six Sigma case studies in manufacturing industries: General Domestic Appliances, 3M, Bombardier, Ford, Dow Chemicals, Land Rover
- PART 2: Six Sigma case studies in service industries: GE, US Healthcare, Coleman Mary, J P Morgan/Chase
- Insurance Company
- Summary - discussion of Six Sigma and cultural change
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