Human relations : interpersonal job-oriented skills

著者

書誌事項

Human relations : interpersonal job-oriented skills

Andrew J. DuBrin

Pearson/Prentice Hall, c2009

10th ed

  • : pbk

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注記

Includes bibliographical references (p. 379-393) and index

内容説明・目次

内容説明

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition. Focusing on today's work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. KEY FEATURES: This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today's business environment.

目次

1. A Framework for Interpersonal Skill Development 2. Understanding Individual Differences 3. Developing Self-Esteem and Self-Confidence 4. Interpersonal Communication 5. Developing Teamwork Skills 6. Group Problem Solving and Decision Making 7. Cross-Cultural Relations and Diversity 8. Resolving Conflicts with Others 9. Becoming an Effective Leader 10. Motivating Others 11. Helping Others Develop and Grow 12. Positive Political Skills 13. Customer Satisfaction Skills 14. Enhancing Ethical Behavior 15. Stress Management and Personal Productivity 16. Job Search and Career Management Skills

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