Talk in action : interactions, identities, and institutions

Author(s)

• Heritage, John
• Clayman, Steven Eric

Bibliographic Information

Talk in action : interactions, identities, and institutions

John Heritage and Steven Clayman

（Language in society, 38）

Wiley-Blackwell, 2010

• : hardcover
• : pbk

Note

Includes bibliographical references (p. [288]-303) and indexes

Description and Table of Contents

Volume

: pbk ISBN 9781405185493

Description

Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis. Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication, Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time Written by two leading figures in the field of Conversation Analysis

Table of Contents

1 Introduction 1 Part 1 Conversation Analysis and Social Institutions 5 2 Conversation Analysis: Some Theoretical Background 7 3 Talking Social Institutions into Being 20 4 Dimensions of Institutional Talk 34 Part 2 Calls for Emergency Service 51 5 Emergency Calls as Institutional Talk 53 6 Gatekeeping and Entitlement to Emergency Service 69 7 Emergency Calls under Stress 87 Part 3 Doctor-Patient Interaction 101 8 Patients' Presentations of Medical Issues: The Doctor's Problem 103 9 Patients' Presentations of Medical Issues: The Patient's Problem 119 10 History Taking in Medicine: Questions and Answers 135 11 Diagnosis and Treatment: Medical Authority and Its Limits 154 Part 4 Trials, Juries, and Dispute Resolution 171 12 Trial Examinations 173 13 Jury Deliberations 186 14 Informal Modes of Dispute Resolution 200 Part 5 News and Political Communication 213 15 News Interview Turn Taking 215 16 Question Design in the News Interview and Beyond 227 17 Answers and Evasions 245 18 Interaction en Masse: Audiences and Speeches 263 19 Conclusion 280 Transcript Symbols 283 References 288 Index of Names 304 Index of Subjects 309

Volume

: hardcover ISBN 9781405185509

Description

Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis. Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication, Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time Written by two leading figures in the field of Conversation Analysis

Table of Contents

1 Introduction 1 Part 1 Conversation Analysis and Social Institutions 5 2 Conversation Analysis: Some Theoretical Background 7 3 Talking Social Institutions into Being 20 4 Dimensions of Institutional Talk 34 Part 2 Calls for Emergency Service 51 5 Emergency Calls as Institutional Talk 53 6 Gatekeeping and Entitlement to Emergency Service 69 7 Emergency Calls under Stress 87 Part 3 Doctor-Patient Interaction 101 8 Patients' Presentations of Medical Issues: The Doctor's Problem 103 9 Patients' Presentations of Medical Issues: The Patient's Problem 119 10 History Taking in Medicine: Questions and Answers 135 11 Diagnosis and Treatment: Medical Authority and Its Limits 154 Part 4 Trials, Juries, and Dispute Resolution 171 12 Trial Examinations 173 13 Jury Deliberations 186 14 Informal Modes of Dispute Resolution 200 Part 5 News and Political Communication 213 15 News Interview Turn Taking 215 16 Question Design in the News Interview and Beyond 227 17 Answers and Evasions 245 18 Interaction en Masse: Audiences and Speeches 263 19 Conclusion 280 Transcript Symbols 283 References 288 Index of Names 304 Index of Subjects 309

by "Nielsen BookData"

Details

• NCID: BB02594246
• ISBN:
  • 9781405185509
  • 9781405185493
• LCCN: 2009033119
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Malden, Mass.
• Pages/Volumes: vi, 312 p.
• Size: 26 cm
• Classification:
  • LCC : P95.45
  • DC22 : 302.3/46
• Subject Headings:
  • LCSH : Conversation analysis
  • LCSH : Dialogue analysis
• Parent Bibliography ID:
  • BA0030940X