Service support

著者

• Great Britain. Office of Government Commerce

書誌事項

Service support

Office of Government Commerce

（ITIL : managing IT services）

Stationery Office, 2000

タイトル別名

:Best practice for service support

注記

Includes index

内容説明・目次

内容説明

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BB02729811
• ISBN:
  • 0113300158
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: xviii, 308 p
• 大きさ: 30cm
• 分類:
  • DC22 : 658.05
• 件名:
  • LCSH : Computer networks -- Management
  • LCSH : Support services (Management)
  • LCSH : Management
  • LCSH : Business -- Data processing
• 親書誌ID:
  • BA60991745