The intercultural dynamics of multicultural working

著者

書誌事項

The intercultural dynamics of multicultural working

edited by Manuela Guilherme, Evelyne Glaser and María del Carmen Méndez García

（Languages for intercultural communication and education, [19]）

Multilingual Matters, c2010

  • : hbk
  • : pbk

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注記

Includes bibliographical references

内容説明・目次

巻冊次

: pbk ISBN 9781847692856

内容説明

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.

目次

FOREWORD - Michael S. Byram INTRODUCTION - Manuela Guilherme PART I - Ideas and Models in Perspective Ch. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-Toomey Ch. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'Regan Ch. 3 - Training and Intercultural Education: The danger in 'good citizenship' - Alison Phipps PART II - Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice Ch. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe Ch. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra Kaar Ch. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'Shea Ch. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - Maria Luisa Perez Canado and Maria del Carmen Mendez Garcia Ch. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin Illes Ch. 9 - Biography: The role of experience in intercultural learning - Maria del Carmen Mendez Garcia and Maria Luisa Perez Canado Ch. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe Ch. 11 - Working in Multicultural Teams - Evelyne Glaser PART III - Voices from the 'Real' World Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen CONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, Maria del Carmen Mendez-Garcia
巻冊次

: hbk ISBN 9781847692863

内容説明

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.

目次

Michael S. Byram: Foreword Manuela Guilherme: Introduction Part 1 – Ideas and Models in Perspective Ch. 1 - Intercultural Conflict Interaction Competence: From Theory to Practice - Stella Ting-Toomey Ch. 2 - National Occupational Standards in Intercultural Working: Models of Theory and Assessment - Anne Davidson-Lund and John O’Regan Ch. 3 - Training and Intercultural Education: The Danger in 'Good Citizenship' - Alison Phipps Part 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice Ch. 4 - Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe Ch. 5 - Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams - Alexandra Kaar Ch. 6 - Intercultural Interaction: A Sense-making Approach - Terence Mughan and Greg O’Shea Ch. 7 - Communicative Interaction: Intercultural Verbal and Non-verbal Interaction - María Luisa Pérez Cañado and María del Carmen Méndez García Ch. 8 - Ethnography: The Use of Observation and Action Research for Intercultural Learning - Katalin Illes Ch. 9 - Biography: The Role of Experience in Intercultural Learning - María del Carmen Méndez García and María Luisa Pérez Cañado Ch. 10 - Diversity Management: Negotiating Representations in Multicultural Contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe Ch. 11 - Working in Multicultural Teams - Evelyne Glaser Part 3 – Voices from the 'Real' World Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen Conclusion: Intercultural Competence for Professional Mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García

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