Delivering quality service : balancing customer perceptions and expectations

著者

• Zeithaml, Valarie A.
• Parasuraman, A.
• Berry, Leonard L.

書誌事項

Delivering quality service : balancing customer perceptions and expectations

Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

Free Press, [2010], c1990

• [: pbk]

注記

Includes bibliographical references (p. 207-218) and index

詳細情報

• NII書誌ID(NCID): BB04463613
• ISBN:
  • 9781439167281
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xii, 226 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• 件名:
  • LCSH : Customer service
  • LCSH : Service industries -- Quality control -- Mathematical models