Fundamentals of organizational communication : knowledge, sensitivity, skills, values
著者
書誌事項
Fundamentals of organizational communication : knowledge, sensitivity, skills, values
（Pearson international edition）
Pearson/Allyn and Bacon, c2009
7th ed
- : pbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Fundamentals of Organizational Communication presents organizational communication concepts within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice, this book provides an extensive introduction to major organizational communication issues, theories, and skills, enabling readers to immediately apply the concepts presented.
目次
Preface
CHAPTER ONE: Organizational Communication: A Competency-Based Approach
The Changing Nature of Organizations and Work
The Communications Era
Communication: The Key to Organizational Excellence
Excellence in Communication: Communication Competency
Organizational Communication: A Competency-Based Approach
Basics of Human Communication
The Human Communication Process
The Construction of Shared Realities
Concepts of Organizations
Definitions of Organizational Communication
Self-Assessment of Personal Development Needs
CHAPTER TWO: Theoretical Perspectives for Organizational Communication
Introduction
The Functional Approach
The Meaning-Centered Approach
Emerging Perspectives
CHAPTER THREE: Communication Implications of Major Organizational Theories
Introduction
The Scientific Management School
The Human Behavior School
Integrated Perspectives Viewpoints
Postmodern, Critical, and Feminist Perspectives
CHAPTER FOUR: Organizational Communication: Values and Ethical Communication Behaviors
Introduction
Values in Organizational Communication
Appraising Your Individual Value System
Ethics in Organizational Communication
Organizational Conundrums
Ethical Dilemmas in Organizational Communication
Developing Ethical Standards in Organizational Communication
CHAPTER FIVE: Individuals in Organizations
Introduction
Individuals in Organizations
The Intrapersonal Experience
Interpersonal Experiences
Forming Interpersonal Relationships
Trust and Interpersonal Relationships
Technology and Interpersonal Relationships
Increasing Interpersonal Effectiveness
CHAPTER SIX: Groups in Organizations
Introduction
Small-Group Experiences
Types of Groups
The Team-Based Organization
Group Development
Working in Groups
Increasing Group Participation Effectiveness
CHAPTER SEVEN: Leadership and Management Communication
Introduction
The Importance of Leadership and Management Communication
Theories of Leadership and Management
Distinctions between Leadership and Management
Leadership and Management Challenges
Determinants of Leadership Effectiveness
Increasing Leadership Effectiveness
CHAPTER EIGHT: Participating in Organizations: Developing Critical Organizational Communication Competencies
Introduction
Defining Decision Making and Problem Solving
Influences for Decision Making and Problem Solving
Methods for Decision Making and Problem Solving
Barriers to Effective Decision Making and Problem Solving
Problem-Solving Processes
Increasing Decision-Making and Problem-Solving Effectiveness
Interviews in Organizations
Increasing Interview Effectiveness
Presentations in Organizations
Types of Organizational Presentations
Increasing Presentation Effectiveness
Communications Technology in Organizations
CHAPTER NINE: Organizational Conflict: Communicating for Effectiveness
Introduction
Defining and Describing Conflict Processes
The Individual in Organizational Conflict
Groups in Organizational Conflict
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses
Productively Engaging in Conflict
Guidelines for Productive Conflict
CHAPTER TEN: Strategic Organizational Communication: Professional Applications of Organizational Communication
Introduction
Describing Strategic Organizational Communication
The Organization and Its Environment
Strategic Management
Strategic Organizational Communication
Ethical Issues in Strategic Organizational Communication
CHAPTER ELEVEN: Organizational Change and Communication
Introduction
The Pace of Change
Developing and Sustaining Organizational Excellence
Barriers to Change
The Leadership of Development and Change
Planned Development and Change
Communicating about Change
CHAPTER TWELVE: Applications of Organizational Communication
Introduction
Choosing a Communication Career
Career Choices in Organizational Communication
Educational Preparation for Organizational Communication Careers
Careers in the Twenty-First Century
APPENDIX: Putting It All Together
Cases
Author Index
Subject Index
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