Supervision : concepts and skill-building
著者
書誌事項
Supervision : concepts and skill-building
（McGraw-Hill higher education）
McGraw-Hill Irwin, c2010
7th ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Certo's Supervision: Concepts and Skill-Building prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
目次
PART ONE: What is a Supervisor?1: Modern Supervision: Concepts and SkillsPART TWO: Modern Supervision Challenges2: Ensuring Quality and Productivity3: Groups, Teams, and Powerful Meetings4: Corporate Social Responsibility and Ethics5: Managing DiversityPART THREE: Functions of the Supervisor6: Reaching Goals: Plans and Controls7: Organizing and Authority8: The Supervisor as Leader9: Problem Solving, Decision Making, and CreativityPART FOUR: Skills of the Supervisor10: Communication11: Motivating Employees12: Problem Employees: Counseling and Discipline13: Managing Time and Stress14: Managing Conflict and Change Appendix A: Organizational PoliticsPART FIVE: Supervision and Human Resources 41115: Selecting Employees16: Providing Orientation and Training17: Appraising Performance Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment Appendix C: The Supervisor's Career Path: Finding a Career Path That Fits
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