Operations management : contemporary concepts and cases
著者
書誌事項
Operations management : contemporary concepts and cases
（The Irwin/McGraw-Hill series in operations and decision sciences）
McGraw-Hill/Irwin, c2011
5th ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor; and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
目次
About the Author Preface PART ONE Introduction Chapter 1The Operations Function Chapter 2Operations and Supply Chain Strategy Chapter 3Product Design PART TWO Process Design Chapter 4Process Selection Chapter 5Service Process Design Chapter 6Process-Flow Analysis Chapter 7Lean Thinking and Lean Systems PART THREE Quality Chapter 8Managing Quality Chapter 9Quality Control and Improvement PART FOUR Capacity and Scheduling Chapter 10Supply Chain Management Chapter 11ForecastingSupplement: Advanced Methods Chapter 12Capacity Planning Supplement: Mathematical Models Chapter 13Scheduling Operations Chapter 14Project Planning and Scheduling PART FIVE Inventory Chapter 15Independent-Demand Inventory Supplement: Advanced Models Chapter 16Materials Requirements Planning and ERP PART SIX Case StudiesIntroductionShipper Manufacturing CompanyFHE, Inc.Early Supplier Integration in the Design of the Skid-Steer LadderProcess DesignEastern Gear, Inc.Southwest Airlines: Singin' the (Jet) BluesThe Field Service Division of DMIPharmacy Service Improvement at CVS (A)QualityCustomer-Driven Learning at Radisson Hotels WorldwideQuality at Gillette ArgentinaBayfield Mud CompanySix Sigma at 3M, Inc.Capacity and SchedulingCrocs: Revolutionizing an Industry's Supply Chain Model for Competitive AdvantageUnifine RichardsoneBags: Managing GrowthMerriwell Bag CompanyLawn King, Inc.World Industrial AbrasivesInventoryConsolidated ElectricSouthern Toro Distributor, Inc.ToyPlus, Inc. APPENDIXES A. Areas Under the Standard Normal Probability Distribution B. Random Number Table INDEX
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