The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
著者
書誌事項
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
Harvard Business Review Press, c2011
[Rev. and expanded ed.]
- : hardback
大学図書館所蔵 全2件
注記
"Much has changed in this revised and expanded edition"--p. [v]
Includes bibliographical references and index