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フレッド・ライクヘルド, ロブ・マーキー著 ; 渡部典子訳
プレジデント社 2013.1
Available at 27 libraries
Fred Reichheld with Rob Markey
Harvard Business Review Press c2011 [Rev. and expanded ed.]
: hardback
Available at 2 libraries
フレッド・ライクヘルド著 ; 鈴木泰雄訳
ランダムハウス講談社 2006.9 Harvard business school press
Available at 37 libraries
フレデリック・F.ライクヘルド著 ; 伊藤良二監訳 ; 沢崎冬日訳
ダイヤモンド社 2002.8
Available at 69 libraries
Frederick F. Reichheld
Harvard Business School Press c2001
Available at 19 libraries
Frederick F. Reichheld with Thomas Teal
Harvard Business School Press 2001, c1996
: pbk.
Available at 9 libraries
フレデリック・F・ライクヘルド著 ; 山下浩昭訳
ダイヤモンド社 1998.10
Available at 66 libraries
edited with an introduction by Frederick F. Reichheld ; foreword by Scott D. Cook
Harvard Business School Press c1996 The Harvard business review book series
Available at 16 libraries
Harvard Business School Press c1996
Available at 25 libraries
