Banking services and the consumer : a report
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Bibliographic Information
Banking services and the consumer : a report
(Routledge library editions, . Banking & finance ; v. 37)
Routledge, 2012
- Other Title
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Banking services and the consumer : a report by the National Consumer Council
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Note
Reprint. Originally published: London : Methuen, 1983
Includes bibliographical references
Description and Table of Contents
Description
This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.
Table of Contents
Introduction. Note on terminology. 1. Conclusions and Recommendations 2. Banking Services and the Consumer 3. Cash, Cheques, Credits, Debits and Charges 4. Access to Banking Services 5. New Technology 6. Banking Services and the Law 7. The Resolution of Disputes Between Bank and Customer 8. Saving and Borrowing 9. Competition and Regulation 10. Northern Ireland and Scotland 11. Executor and Trustee Services. Appendix.
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