Banking services and the consumer : a report

Bibliographic Information

Banking services and the consumer : a report

by the National Consumer Council

(Routledge library editions, . Banking & finance ; v. 37)

Routledge, 2012

Other Title

Banking services and the consumer : a report by the National Consumer Council

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Note

Reprint. Originally published: London : Methuen, 1983

Includes bibliographical references

Description and Table of Contents

Description

This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.

Table of Contents

Introduction. Note on terminology. 1. Conclusions and Recommendations 2. Banking Services and the Consumer 3. Cash, Cheques, Credits, Debits and Charges 4. Access to Banking Services 5. New Technology 6. Banking Services and the Law 7. The Resolution of Disputes Between Bank and Customer 8. Saving and Borrowing 9. Competition and Regulation 10. Northern Ireland and Scotland 11. Executor and Trustee Services. Appendix.

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