Remarkable service
著者
書誌事項
Remarkable service
John Wiley, c2009
2nd ed
- : pbk
- タイトル別名
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Remarkable service : a guide to winning and keeping customers for servers, managers, and restaurant owners
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注記
Bibliography: p. 278-282
Includes index
内容説明・目次
内容説明
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges--what to do when things go wrong. Remarkable Service is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.
目次
FOREWORD. CHAPTER 1 The Principles of Remarkable Service. CHAPTER 2 The History and Traditions of Professional Table Service. CHAPTER 3 Styles of Table Service. CHAPTER 4 Reservations, Greeting, and Seating the Guest. CHAPTER 5 Preparing and Setting Up for Service. CHAPTER 6 Serving Guests. CHAPTER 7 Beverage Service. CHAPTER 8 Wine Service. CHAPTER 9 Banquet Service for Special Functions. CHAPTER 10 Tableside Service. CHAPTER 11 A Clean and Safe Dining Room. APPENDIX.
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