What great service leaders know and do : creating breakthroughs in service firms

Author(s)

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.

Bibliographic Information

What great service leaders know and do : creating breakthroughs in service firms

James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

Berrett-Koehler, c2015

Note

Includes bibliographical references (p. 247-258) and index

Details

• NCID: BB20157855
• ISBN:
  • 9781626565845
• LCCN: 2015016144
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Oakland, Calif.
• Pages/Volumes: viii, 275 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC23 : 658.4/092
• Subject Headings:
  • LCSH : Customer services
  • LCSH : Service industries -- Management