What great service leaders know and do : creating breakthroughs in service firms

著者

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.

書誌事項

What great service leaders know and do : creating breakthroughs in service firms

James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

Berrett-Koehler, c2015

注記

Includes bibliographical references (p. 247-258) and index

詳細情報

• NII書誌ID(NCID): BB20157855
• ISBN:
  • 9781626565845
• LCCN: 2015016144
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Oakland, Calif.
• ページ数/冊数: viii, 275 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC23 : 658.4/092
• 件名:
  • LCSH : Customer services
  • LCSH : Service industries -- Management