Intercultural politeness : managing relations across cultures
Author(s)
Bibliographic Information
Intercultural politeness : managing relations across cultures
Cambridge University Press, 2021
- : hbk
Available at 13 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references (p. 350-376) and index
Description and Table of Contents
Description
It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters. It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to students of these topics, as well as professionals such as intercultural trainers and those working in the third sector.
Table of Contents
- Acknowledgements
- 1. Introduction
- Part I. Conceptual Foundations: 2. Conceptualising politeness
- 3. Conceptualising culture
- Part II. Evaluating Politeness across Cultures: 4. Overview of the politeness evaluation process
- 5. Contextual assessments and culture
- 6. Norms, expectations and culture
- 7. Evaluation warrant 1: culture and the bases of rapport
- 8. Evaluation warrant 2: culture and conceptions of the socio-moral order
- 9. Making judgements and culture
- 10. Application: data analysis sample and practice
- Part III. Managing Politeness across Cultures: 11. Managing politeness across cultures: an overview
- 12. Responding to offencess and restoring relations
- 13. Dealing with disagreement and conflict
- 14. Maintaining smooth intercultural relations
- 15. Initiating and fostering positive intercultural relations
- Part IV. Implications and Concluding Comments: 16. Implications for politeness theory
- 17. Implications for the intercultural field.
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