Managing knock your socks off service

著者

• Bell, Chip R.
• Zemke, Ron
• Zielinski, David

書誌事項

Managing knock your socks off service

Chip R. Bell and Ron Zemke ; illustrations by John Bush

AMACOM, c1992

注記

Includes index

内容説明・目次

内容説明

Customers who experience world class "knock your socks off service" can become the most loyal customers. But how do you implement and maintain such a service? This title shows managers how.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BD03304492
• ISBN:
  • 9780814477847
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xii, 210 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• 件名:
  • LCSH : Customer services