The loyalty effect : the hidden force behind growth, profits, and lasting value

著者

• Reichheld, Frederick F.
• Teal, Thomas

書誌事項

The loyalty effect : the hidden force behind growth, profits, and lasting value

Frederick F. Reichheld with Thomas Teal

Harvard Business School Press, c1996

注記

Bibliography: p. 311-314

Includes Index

詳細情報

• NII書誌ID(NCID): BA27639358
• ISBN:
  • 0875844480
• LCCN: 95039972
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Boston, Mass.
• ページ数/冊数: xii, 323 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC20 : 658.4
• 件名:
  • LCSH : Customer relations
  • LCSH : Consumer satisfaction
  • LCSH : Job satisfaction
  • LCSH : Labor productivity
  • LCSH : Loyalty