Saving customers with service recovery

Author(s)

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.
• UNICAL International

Bibliographic Information

Saving customers with service recovery

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

（People service success, 5）

Harvard Business School Press, c1994, c1995

Videorecording（Videocassette）

Other Title

サービスの再生が顧客を失望から救済する

The power of ideas at work

Note

Title from label

In English and Japanese

"日本語版"--label

Details

• NCID: BA27947349
• Country Code: us
• Title Language Code: eng
• Text Language Code: engjpn
• Place of Publication: Boston, Mass.
• Pages/Volumes: 1 videocassette (30 min.)
• Attached Material: 2 guides ... [et al.]
• Parent Bibliography ID:
  • BA27946175