People service success

Author(s)

Bibliographic Information

People service success

Harvard Business School Press

Videorecording（Videocassette）

Other Title

成功企業への道程

Available at  / 1 libraries

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Related Books： 1-5 of 5

  • The Lifetime value of customers

    James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

    Harvard Business School Press c1994, c1995 People service success 3

    Videorecording (Videocassette)

    Available at 4 libraries

  • Listening to customers

    James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

    Harvard Business School Press c1994, c1995 People service success 4

    Videorecording (Videocassette)

    Available at 5 libraries

  • Saving customers with service recovery

    James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

    Harvard Business School Press c1994, c1995 People service success 5

    Videorecording (Videocassette)

    Available at 5 libraries

  • Mobilizing people for breakthrough service

    James L. Heskett, W. Earl Sasser. Leonard A. Schlesinger ; [translated by UNICAL International]

    Harvard Business School Press c1993, c1995 People service success 2

    Videorecording (Videocassette)

    Available at 5 libraries

  • The service-profit link

    James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

    Harvard Business School Press c1993, c1995 People service success 1

    Videorecording (Videocassette)

    Available at 5 libraries

Details

  • NCID
    BA27946175
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    und
  • Place of Publication
    Boston
  • Pages/Volumes
    videocassette
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