Listening to customers

Author(s)

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.
• UNICAL International

Bibliographic Information

Listening to customers

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

（People service success, 4）

Harvard Business School Press, c1994, c1995

Videorecording（Videocassette）

Other Title

顧客の声に耳を傾ける

The power of ideas at work

Note

Title from label

In English and Japanese

"日本語版"--label

Details

• NCID: BA27948807
• Country Code: us
• Title Language Code: eng
• Text Language Code: engjpn
• Place of Publication: Boston, Mass.
• Pages/Volumes: 1 videocassette (30 min.)
• Attached Material: 2 guides
• Parent Bibliography ID:
  • BA27946175