Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper

著者

• Parasuraman, A.
• Zeithaml, Valarie A.
• Berry, Leonard L.
• Marketing Science Institute

書誌事項

Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper

A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry

（Report / Marketing Science Institute, no. 94-114）

Marketing Science Institute, c1994

注記

Bibliography: p. 52-54

詳細情報

• NII書誌ID(NCID): BA28174930
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Cambridge, Mass.
• ページ数/冊数: 54 p.
• 大きさ: 28 cm
• 親書誌ID:
  • BA07416951