The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

著者

• Heskett, James L.
• Sasser, W. Earl
• Schlesinger, Leonard A.

書誌事項

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger

Free Press, c1997

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA29896861
• ISBN:
  • 0684832569
• LCCN: 96044611
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xvii, 301 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services
  • LCSH : Customer satisfaction
  • LCSH : Employee loyalty
  • LCSH : Industrial productivity