A conceptual framework for understanding e-service quality : implications for future research and managerial practice

Bibliographic Information

A conceptual framework for understanding e-service quality : implications for future research and managerial practice

Valarie A. Zeithaml, A. Parasuraman, and Arvind Malhotra

(Report / Marketing Science Institute, no. 00-115 . working paper series)

Marketing Science Institute, 2000

Available at  / 1 libraries

Search this Book/Journal

Note

Includes bibliography reference

"working paper" ... t.p.

Related Books: 1-1 of 1

  • Report

    Marketing Science Institute

    Marketing Science Institute

Details

  • NCID
    BA51780909
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    Cambridge, Mass.
  • Pages/Volumes
    46 p.
  • Size
    28 cm
  • Parent Bibliography ID
Page Top