Managing intercultural conflict effectively

Author(s)

• Ting-Toomey, Stella
• Oetzel, John G.

Bibliographic Information

Managing intercultural conflict effectively

by Stella Ting-Toomey and John G. Oetzel

（Communicating effectively in multicultural contexts, 6）

Sage Publications, c2001

• : cloth
• : pbk

Note

Includes bibliographical references (p. 213-224) and index (p. 225-233)

Description and Table of Contents

Description

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

Table of Contents

About the Authors List of Figures & Tables Preface 1. Intercultural Conflict. An Introduction Practical Reasons Culture: A Learned Meaning System Intercultural Conflict: Basic Assumptions 2. Intercultural Conflict. A Culture-Based Situational Model A Culture-Based Situational Conflict Model: Primary Orientation Factors Situational and Relationship Boundary Features Intercultural Conflict Communication: Process Factors Intercultural Conflict Competence: Four Criteria Conclusion 3. Intercultural-Intimate Conflict in Personal Relationships Intercultural -Intimate Conflict: Primary Factors Intercultural -Intimate Conflict: Situational Features Intercultural -Intimate Conflict: Process Factors Intercultural -Intimate Conflict: Outcome Dimensions Intercultural -Intimate Conflict: Practical Guidelines 4. Intercultural Conflict in Diverse Work Groups What is a Group? Sources of Conflict in a Culturally Diverse Group Culture-Based Situational Features: Influence of Group Inputs on Conflict Process Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs Intercultural Conflict in Diverse Work Groups: Practical Guidelines 5. Intercultural Conflict Between Managers and Employees in Organizations Conflicts Between Managers and Employees Primary Orientation Factors: A Model of Conflict Approaches Conflicts in Multinational Organizations Culturally Diverse Organizations in the United States Intercultural Conflict Between Managers and Employees: Practical Guidelines 6. Managing Intercultural Conflict Competently Knowledge Dimension Mindfulness Dimension Constructive Conflict Skills Dimension Conclusions Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures Data Collection Procedures Results of Panculture Factor Analyses References Index

by "Nielsen BookData"

Details

• NCID: BA56554907
• ISBN:
  • 0803948425
  • 0803948433
• LCCN: 2001000351
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Thousand Oaks, Calif. ; London
• Pages/Volumes: xiv, 234 p.
• Size: 23 cm
• Classification:
  • DC21 : 303.48/2
• Parent Bibliography ID:
  • BA22557609